Refund policy

🔄 Return & Refund Policy – UrbanVastra

At UrbanVastra, customer satisfaction is our priority. We want you to love every purchase made from our store. If you are not completely happy with your order, please review our return and refund policy below.

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📦 Returns

We accept returns within 7 days of delivery, subject to the following conditions:

✔ Item must be unused, unwashed, and in original condition
✔ Original tags and packaging must be intact
✔ Product must not be damaged or altered
✔ Returns are only accepted for eligible items

To request a return, please contact our support team with your order number and product details.

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💰 Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method
• Shipping charges (if applicable) are non-refundable unless the item is defective or incorrect

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🔁 Exchanges

We offer exchanges in case of:

• Wrong size received
• Damaged product
• Incorrect item delivered

If you need an exchange, contact us within 48 hours of delivery with clear photos of the product.

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❌ Non-Returnable Items

The following items may not be eligible for return:

• Used or washed clothing
• Items without original tags
• Clearance or final sale products
• Customized or special-order items

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🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service for safe returns

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📞 Need Help?

If you have any questions about your return or refund, feel free to contact us:

🌐 Website: www.urbanvastrastore.com
📱 Support: +91 9879005386

Thank you for shopping with UrbanVastra — where every outfit is made with love for your little stars 💖